Privacy Policy

Privacy Policy Updated:

Who we are

This website is owned and operated by Steve Harshberger’s Information Technology Services and Support. Our website address is https://vitalnexus.com. Both of these entities are collectively referred to as the (“Site”) throughout this document. This Site’s purpose is to provide and/or advertise the services offered by this organization, and your use of this website constitutes acceptance of this privacy policy.

What is personal data?

Personal data as defined by our Site, is not just created by a user’s interactions with this Site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds on this site.

This Site respects and protects your personal data as a visitor or client, and only collects the data shown on the User Profile screen from registered users. However some of features of our Site (known as plugins) may also collect personal data, specifically if you choose to make a purchase of services through this Site.

Please continue to read this entire privacy policy to know your privacy rights for this Site.

What personal data we collect and why we collect it

When you visit our Site, and every 180 days after that, you are presented with an information banner across the top of our website page. You are asked to accept our privacy policy. You can also click on the link “Privacy Policy” to view this policy.

We use Google Analytics to collect statistics about each visitor to this Site, to determine how to best provide our services to customers and to provide the best overall experience to visitors using our Site. The information collected and how to opt out is listed in this Analytics section of this document.

If you register on this Site to post comments, make a purchase of our services, or to create a user profile, we collect and store your email address used to complete this registration process on our website in a secure database.

We also collect and store the following information:


  • Your email address* (* - is the primary means of identification and is required information)·        
  • Your first and last name (optional)       
  • Your username* (which cannot be changed)·        
  • Your account nickname (how you choose to display your name on our Site)*       
  • Your biographical information (optional, entered via text box)      
  • Your website URL (optional)
  • Your profile picture (if created using Gravatar via wordpress.com)

We collect this information as a way for you to identify yourself when posting comments on our Site, or when making a purchase of our services via this Site. At a minimum, you must provide a valid email address to register on this Site, and/or to post any comments.

We use PayPal to process all payments made through our website. You DO NOT need to have a PayPal account to make a purchase. If you do not use a PayPal account to pay for services, you can use a credit card or debit card to process your payment through PayPal services.

We do not store credit card information on this Site. That information is processed and handled by PayPal. We do retain specific information to your purchase that does include additional information that is listed in your user profile on this Site.

Website Comments

Please note that if you choose to post any comments, you must first register your email address on this website. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.

The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Retention of comments. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

We reserve the right to delete, or otherwise moderate any comments (including the right to turn off) comments for any page or post made on our website at any time.

Website Media (images, videos)

Please note that if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website could then attempt to download and extract any location data from images on the website.

Website Form Data

If you choose to create an account using your email address, you must complete our registration process which is done with the use of a contact form plugin. The contact form submissions and kept for one year after your last activity for customer service purposes. This Site does not use the information submitted through them for marketing purposes with anyone not associated with this Site.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Retention of Cookies. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Log Files

Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web Beacons, Tags, and Categories

These are electronic files used to record information about how you browse the Site. Additionally when you make a purchase through the Site, after you are redirected to Paypal, and after the purchase is completed, you returned to this website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

If you access any of this content, these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We use Google Analytics to collect statistics about each visitor to this website, to determine how to best provide our services to customers and to provide the best overall experience to visitors using our site.

The information we collect includes the following information:


  • What geographic region you are located in    
  • What method you used to view or browse this website       
  • How you found our website, and the date and time you visited       
  • What pages were viewed and/or actions you performed while on this website

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

Who we share your data with

We do not sell, transfer, give away or publish your personal information. We only share your information with other third party sites in order to process your payments, or provide you with the services provided on this website.

The third party sites that are used by this Site are:


Google Analytics – we share information listed in Analytics section to track website statistics      

Paypal – we share your personal information that is needed to process your payment securely        

Automattic – information shared with this company through various plug-ins and themes

Google Sheets, Documents - we share information using these products

Google Calendar - we may provide events via a public calendar

Go Daddy - we offer hosting, domain services, and build websites with their products

You are also encouraged to review the privacy policy for each third party(opens in new window):


Google https://policies.google.com/privacy?hl=en       

Paypal https://www.paypal.com/us/webapps/mpp/ua/privacy-full       

Automattic https://automattic.com/privacy/

GoDaddy https://www.godaddy.com/agreements/privacy

Social Media connections. This Site uses social media accounts that are connected for purposes of providing visitors on this site to view, comment, or interact with using those websites. The social media sites are:

YouTube (owned by Google) - this Site links or embeds videos created by this Site

Twitter - this Site tweets to followers and also provides a technology feed on our website

Instagram - used to link photos and other media with this Site

Linked-In - used to connect a business profile with this Site

Facebook - used to connect a Facebook page and one or more user accounts with this Site

How long we retain your data

User Profile / Comments. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Website Purchases. For users that make a purchase of any services through our Site, that data is retained as long as that user is a customer, and then one year after the last known activity on the Site. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

If you use this Site, any comments made through this site may be checked through an automated spam detection service and may link to other third parties that you used to create a user profile on this Site.

If you are a resident of the European Union, in accordance with the General Data Protection Regulation of the European Union ("GDPR"), please note that your information will be transferred outside of Europe, to the United States.

We comply with the requirements of the GDPR, and we have reviewed the privacy policies of all third parties for their compliance to the GDPR but any future changes to their privacy policy and/or compliance with GDPR are beyond our control.

What rights you have over your data

If you have an account on this site, made a purchase of our services, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you are a European resident, under the GDPR, you have the right: 1.to request access to, deletion of or correction of, your personal data held by this Site; 2. to complain to a supervisory authority; 3. to be informed of what data processing is taking place; 4. to restrict processing; 5. to data portability; 6. to object to processing of your personal data;

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you or otherwise to pursue our legitimate business interests listed above.

Contact Us for Privacy Concerns or Exercise your Privacy Rights

To contact us, to exercise your rights, to get your personal data exported, or to have your personal data erased (to the limit that we can allow) or for any privacy-specific concerns, please send an email to our Privacy Compliance person by email at info [at] vitalnexus [dot] com.

Additional information

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. If you do not want this to occur, you can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service and only in that case when necessary to resolve the situation.

How we protect your data

For your protection, our Site uses a Secure Socket Layer ('SSL') certificate which certifies the identity of this website. Also note that if you choose to purchase services or support through this Site, your transaction will be processed through the PayPal website, which also uses a SSL certificate. You can check the validity of this Site’s SSL certificate by clicking on the certification badge at the bottom of any of our Site’s pages.

To minimize the risk to your personal information regarding purchases, we do not store any credit card numbers or other information other than your purchase ID and purchase details on this Site.

We limit the access to the customer information and user profile information stored on this site to only those personnel that are screened and their business role requires access to this information.

What data breach procedures we have in place

This Site has implemented a Disaster Recovery Plan ("DRP") that includes procedures to be done in the worse case scenario of a data breach. We also take industry standard precautions such as backups of data, enhanced security measures, etc. We have created documentation of procedures to include a predetermined notification that will be sent to our customers and registered users in the event of a data breach.

In the event of a data breach, when we are aware of the breach we will immediately restrict access to include the shutdown of this Site if necessary to protect the data and terminate the breach.

If you suspect your data has been exposed, please contact us immediately at info [at] vitalnexus [dot] com

What third parties we receive data from

PayPal. This Site uses PayPal as the payment processor for any purchases made on this website. As such, when your purchase is processed, we receive information from Paypal regarding the item and amount of purchase, and other billing information. We do not receive any information regarding your credit card, debit card or other payment method used to make the purchase.

Google. This Site is a Veteran Led business and has a business profile created on Google MyBusiness, which includes a Google Maps listing. If you use Google Maps, or Google Search, this Site may receive information about your use of these two products, and therefore may appear in our Google Analytics information and data.

GoDaddy. This Site also uses GoDaddy for many services which may refer you to me through the GoDaddy ProConnect website.

What automated decision making and/or profiling we do with user data

This Site does not currently use either of these technologies. If this changes, we will notify all users when this policy changes.