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Reliable helpdesk, support provided via remote connection or onsite.

Complete user support services covering asset management, issue tracking with resolution, and training. All services require a signed 30day, 90day, quarterly or annual contract and service level agreement.

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• Asset Management Inventory devices and software, track asset ownership, and maintain licensing visibility to support compliance. Complete control over file sharing and file storage of email, apps and docs through an administrative console. With premuium service options, manage and/or wipe mobile devices
• Help Desk Provide onsite desk-side support with ticketing and reporting so you can see what issues were resolved and how support time was used. Can also be used as a knowledge base by us or your power users for future troubleshooting of issues.
• Application Support Support mission-critical software on local servers or in the cloud, including user guidance, troubleshooting, and training. Microsoft and Google productivity suites offer extensive control of who can access your data and with whom it is shared
• Remote Assistance Available secure remote access support, or guided chat/phone assistance available when remote connectivity is not possible. Remote connection services require a free site visit and an ongoing remote support contract is active.

Local area / wide area networks for businesses.

Infrastructure services including the creation of copper/Ethernet networks, wireless access, onboarding to cloud platforms, and voice connectivity. Phones can be purchased or rented monthly.

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• Data Networks ITSaS can design and deploy high-speed office networks with CAT6 cabling, certification, managed/umnanaged routers, firewalls, and advanced network administration where needed. For smaller offices in a single location, the cost to build a secure network is affordable with unmanaged equipment, that is plug in, with no complex management, but does not offer quality of service (QoS) controls. For managed systems, recommended for multiple site or medium to large businesses, which offer Virtual Local Area Networks (VLANs) and Quality of Service (QoS) options which can separate your voice from data and keep both secure.
• Secure Wi-Fi access Choose to have a guest Wi-Fi access, separate from your Business Wi-Fi. ITSaS can implement secure wireless networks with controlled access, device restrictions, mesh connection (so you don't lose connection moving between access points) and full coverage planning.
• Cloud Services Support cloud strategies across the cloud including Amazon, Google, and Microsoft platforms. For businesses moving away from onsite server hardware and applications. Using cloud provider authentication methods there is no need to have complex authentication methods, expensive software licensing, and on premises servers just to secure and authenticate your user logins. You can have single sign-on (SSO) with services like Google Credential Provider for Windows (GCPW) or Microsoft Entra ID (formerly Azure Active Directory / Azure AD).
• Voice Over IP (VOIP) With Voice over IP (VoIP) phones, you can move phones with you. No longer tied to a phone jack or specific office/location. Configured through the Internet, VoIP phones can be configured for clear voice communications and separated from your data network to allow the best call quality. With providers like Ring Central or other VoIP providers, ITSaS works with you to create call routing, adding customer service information while callers are on hold, and has many other call management features. Acquire and deploy modern VoIP Phones using Power over Ethernet (PoE), including offerings from Polycom and Yealink.

Internet, cloud/connect anywhere apps, managed or turnkey.

Increase your business productivity anywhere over the Internet, via websites, cloud platforms, and application suites. Cost of implementation not included, also requires one or more monthly subscription cost.

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• Google Workspace & Gemini Ask us about Google Credential Provider for Windows (GCPW). With GCPW, you get Single Sign-on. Cost of Google Workspace is pay per user / per month and has 3 Business tiers - Starter $6-7, Standard $12-14, Plus $18-22. Set up and manage Workspace accounts, Gmail, Calendar, Drive, Meet, Groups, Docs, Sheets, Slides, domain verification, admin policies, licensing, and Gemini rollout support. Expand control to Chromebooks and Chrome Browser controls with Business Plus or Enterprise licenses. Gemini is Google's AI assistant, integrated across Google Workspace apps to help you work smarter and faster. With Gemini, you can generate content, automate tasks, and get insights across your documents, emails, and calendar events. The Google Administration Console provides spam and spoof prevention with SPF, DKIM, and DMARC configuration. We can help you set up and optimize Gemini for your business needs.
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• Microsoft 365 & Copilot For SSO (Single Sign-On), Microsoft Entra ID is required. Cost of Microsoft 365 is pay per user / per month and has 3 tiers - Basic $7.00, Standard $12.50, Premium $22.00. Depending on Tier, 365 grants access to Outlook email, Teams, OneDrive, Office applications including Word, Excel, and PowerPoint. Administration console provides control of your licensing, user accounts, and Copilot readiness and enablement.
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• Domain Services Find, purchase, and register your domain name. Choose one or more TLDs (Top Level Domains - *.com, *.net, *.org, etc). Link your existing or new domain to your company email. Add domain privacy, enable HTTPS, and configure for hosting, forwarding, or parking your domain.
• Website Hosting Create a website for customer acquisition and/or marketing your business, product or services. ITSaS provides hosting options including Virtual Private Server (VPS) and/or shared hosting options, with maintenance, backups, and security protection. Pick your provider - GoDaddy, Dreamhost, Wix, Squarespace, Siteground, etc. We can train your team to take over control or have us manage your site for a low monthly fee. If managed by us, you get a free service ticket submission option, just send an email with any changes or updates needed to your website, or handle it yourself. We want to help you succeed.