We offer complete user support needs including asset management, employee education and issue resolution services
We offer serialization and control of company assets including all technology devices and software licensing. We can inventory and identify what devices are on your network and track who is using what device and what is on that device to insure compliance.
We offer more than just creation of user accounts. We will train your employees on basic security and setup good security measures to keep your data and network safe. We will recommend procedures to make sure there are no unknown accounts in use on your network.
We offer onsite desk side support services which includes a ticketing system that gives you complete visibility into what services are being provided to you and/or your employees through reports that give you insight and useful information regarding the details of support issues we have resolved.
We can provide user training and application support for all of your mission critical software, whether it is installed on your local server or somewhere in the cloud. We can also provide assistance with cloud based applications or if you chose to host your application locally.
When onsite visits are not needed or possible, we also offer remote assistance via secure connection. Or, for an additional cost, we can provide phone support to assist you with step-by-step directions to resolves issues when using remote connectivity is not possible or available.
We can provide a recovery plan in case your business experiences a technology related issue. We will coordinate with you or whom you designate to make a Service Level Agreement (SLA) that establishes a mutual consensus to minimize and mitigate risk to your business.